New Job Opportunity at Tanda- Technical Support Engineer at
New Job Opportunity at Tanda- Technical Support Engineer at
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- Company: Tanda
- Location: Kenya
- State: Nairobi
- Job type: Full-Time
- Job category: IT/Telecom Jobs in Kenya
Vacancy Description
Tanda is a fintech startup working to revolutionize access to essential digital financial services for MSME’s across Africa. Through Tanda, micro-retailers can not only access inventory credit, but also become access points for essential services such as Airtime, Utility payments, M-banking & Insurance for their customers.
Responsibilities:
- Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues
- Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Provide prompt and accurate feedback to customers
- Ensure proper recording and closure of all issues
- Prepare accurate and timely reports
- Document knowledge in the form of knowledge base tech notes and articles
- Follow the SLA for issues with respect to the severity.
Requirements:
- BS degree in Information Technology, Computer Science or equivalent
- Proven working experience in enterprise technical support, IT support or as a technical engineer
- Deep knowledge in the product that the technician is supporting.
- Strong problem-solving skills
- Excellent client-facing skills
- Excellent written and verbal communication skills