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Airswift has been tasked by one of our key clients to seek an IST Graduate Trainee – Proximity Support Assistant to join them in Dar es Salaam, TZ on a 12-month contract.
Main accountabilities and responsibilities:
- Record and track user requests for assistance relating to equipment and applications.
- Intervene following a request for assistance in the office or remotely.
- Maintain the IST inventory (hardware, software, systems component, …) and update the IST service management tool (incidents / problem – CMDB – change management).
- Diagnose and resolve 1st level malfunctions, breakdowns, network incidents, defective materials, equipment, applications, and virus incidents.
- Escalate to 2nd level support teams or contracts and provides local proximity support.
- Meeting rooms technical support.
- Install and use support tools for IST systems supervision.
- Assist and advise users in his/her area of expertise.
- Proficiency in the usage of computers, mobile devices, software and applications like Access, Excel, Word, SharePoint.
- Cloud based solutions and services, IST management and monitoring tools.
- Proficiency in ICT infrastructure
- Ability to organize and manage priorities, rigorous.
- General team spirit: Creative, strength of proposal for performance improvement, good contact, sense of communication.