Support Assistant ajira Airswift 2023 – In This Article, are you looking for Nafasi za Kazi Airswift |Ajira Mpya Airswift | Job in Tanzania Browse All Nafasi Airswift on this page Nafasi za kazi leo Airswift you will find All
Airswift has been tasked by one of our key clients to seek an IST Graduate Trainee – Proximity Support Assistant to join them in Dar es Salaam, TZ on a 12-month contract.
Main accountabilities and responsibilities:
- Record and track user requests for assistance relating to equipment and applications.
- Intervene following a request for assistance in the office or remotely.
- Maintain the IST inventory (hardware, software, systems component, …) and update the IST service management tool (incidents / problem – CMDB – change management).
- Diagnose and resolve 1st level malfunctions, breakdowns, network incidents, defective materials, equipment, applications, and virus incidents.
- Escalate to 2nd level support teams or contracts and provides local proximity support.
- Meeting rooms technical support.
- Install and use support tools for IST systems supervision.
- Assist and advise users in his/her area of expertise.
Requirements:
- Proficiency in the usage of computers, mobile devices, software and applications like Access, Excel, Word, SharePoint.
- Cloud based solutions and services, IST management and monitoring tools.
- Proficiency in ICT infrastructure
- Ability to organize and manage priorities, rigorous.
- General team spirit: Creative, strength of proposal for performance improvement, good contact, sense of communication.