New Job Vacancy at STANDARD CHARTERED BANK, November 2022

New Job Vacancy at STANDARD CHARTERED BANK, November 2022

Standard Chartered Bank Kenya Limited was established in 1911 with the first branch opened in Mombasa Treasury Square. The Bank was listed on the Nairobi Securities Exchange in 1989. The public shareholding is just over 25% (remainder held by Standard Chartered PLC), and comprises over 30,000 shareholders. We have a total of 36 branches spread across the country, 108 ATMs and more than 1,600 employees.

We offer a variety of local and foreign currency banking solutions to meet our clients, transactional, borrowing and investment needs. We have a diversified portfolio cutting across select sectors that include business services, manufacturing, wholesale and retail trade, transport and communication, real estate, agriculture, energy and water. Our target segments are mainly corporate clients, government and government agencies, commercial clients and retail clients.

Standard Chartered Bank Kenya has achieved a number of firsts in the Market: first bank in Kenya to be awarded the ISO 9002 certification in technology systems, first ATM Automated Banking Centre in Kenya and for 24-hour convenience, first to introduce unsecured Personal Loan and first to introduce Priority Banking facilities in Kenya for more affluent customers amongst others.

Our Business model is driven by a refreshed strategy, which is highly focused on the three clients segments (Retail Banking, Commercial Banking and Corporate & Institutional Banking) and supported by five products groups. Standard Chartered continues to perform strongly in its chosen niches.

DIRECTOR, COMMUNICATIONS, HR & CULTURE

Roles and Responsibilities

A strong strategic communications consultant and practitioner who will work with HR and business leaders to define, develop and deliver communications strategies that:
Advance Standard Chartered’s People agenda and priorities
Highlight the competitive advantage of Standard Chartered as an employer
Highlight the company’s position, and where colleagues should take action, related to performance management, rewards and benefits; recognition; learning and development and career growth and development; leadership and organisational effectiveness; employee advocacy including employee listening and employee relations; the company’s culture and valued behaviours; as well as other HR and culture programmes as required
Coordinate with business, function, region and market Corporate Affairs and Brand & Marketing (CABM) teams to understand and manage HR & Culture priority work
Identify and tell human stories, in partnership with the content creation team and the Employer Brand team in HR, to reinforce HR & Culture as an important part of our Employee Value Proposition, and an important part of our Employer Brand
Job locations: UK (London), Singapore, Hong-King, Kenia (Nairobi) and Dubai.

Strategy

Serve as strategic consultant and advisor to HR leaders and other key senior leaders across the bank who play a leadership or sponsorship role in the strategies and programmes that drive the company’s people, culture, and leadership agenda
Create and deliver, in partnership with the content creation and digital channels teams, communications strategies for Group employees that promote its people, culture and leadership agenda
Create and deliver to external stakeholders, in partnership with the media relations, content creation, digital channels, employer brand, and country CABM teams, a narrative that conveys Standard Chartered’s employer brand, using HR executives and other internal influences as spokespeople. These activities could include media relations, social media and thought leadership/executive engagement
Advise on positioning, presentation and timing of the company’s people and culture BAU agenda and change initiatives being considered by HR for Group, partnering with change communications resources in CABM for high-priority HR change initiatives.
Provide strategic and tactical communications advice on proactive communications and issues management.
Synthesise themes and issues from the external environment and surface risks and opportunities to your clients and other partners in the Bank.
Practice effective risk management, escalating issues when needed.

Business

Create and deliver communications strategies that drive HR’s strategic priorities to its own employees
Develop internal communications that reinforce the employee value proposition in an HR-relevant way; and partner with the employer brand team in HR as needed to develop targeted communications strategies to promote our employer brand to support HR-specific recruiting needs
Advise on positioning, presentation and timing of business and change initiatives being considered by HR for HR
Ensure that tone and messaging of HR communications are aligned with the corporate narrative when we engage and communicate internally and externally
Build and manage relationships with media important to HR’s strategic objectives
Partner with Issues Management lead on issues management communications as needed, including staff and external communications; partner with internal teams as needed on client and regulatory communications
Processes
Accountable to risk control owners and/or Group policy owners for the implementation of policies and control standards set by them, ensuring compliance, and operating within risk tolerance and risk appetite and building a culture of good conduct.

People & Talent

Collaborate with other CABM teams to execute successful communications strategies
Lead through example and build the appropriate culture and values.

Risk Management

Identify, report and escalate issues, risks, business intelligence to leadership
Set appropriate tone and expectations from the team and work in collaboration with risk and control partners

Governance

Ensure that tone of voice, messaging, and behaviours are aligned with the corporate narrative when we engage and communicate internally and externally.

Regulatory & Business Conduct

Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Achieve the outcomes set out in the Bank’s Conduct Principles: Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

Key stakeholders

Applicable Group MT members/function leads and function Management Teams
Function and Group employees
Other CABM teams
External stakeholders including media, prospective employees, regulators, government officials, customers

Other Responsibilities

Serve on HR & Culture Communications, People & Culture Communications and CABM working groups and committees as needed. Serve as the lead communications consultant and practitioner for the Global D&I Council. Use the Internal Communications Community of Practice to share priorities and communications initiatives from Group that Business, Function, Region and Market communicators need to know about, making specific asks for support and activations where needed.
Take on special assignments to support CABM and People & Culture Communications priorities as needed.

Our Ideal Candidate

A successful track record of advising clients on how to effectively communicate, considering risks, opportunities, and the greater context of the company’s strategy
Experience developing strategic plans to communicate programmes and initiatives that reinforce the employee value proposition and the employer brand, and that strengthen company culture. Experience supporting D&I, wellbeing, hybrid working and other “future of work” initiatives preferred.
Experience of working for global organisations across geographies and cultures to set and deliver proactive communications strategies
The ability to think through desired outcomes of communications strategies and tactics and measure and adjust approach as required
The ability to identify potential reputation or culture risk from a function’s strategies, programmes or communications, and to raise these concerns effectively
A track record in creating and developing content to support or enhance a strategy/narrative, including strong storytelling skills
Understanding of internal and external content strategies and communications channels, including social media channels
Experience in issues management
Excellent written and verbal communication skills
Experience in corporate communications, PR and/or journalism
Ability to develop effective and collaborative working relationships
Experience managing multiple stakeholders, including senior management and third-party vendors, across multiple locations
Experience in external communications, including media relations, preferred but not essential

Role Specific Competencies

Consulting
Effective Communications
Establishing and Maintaining Trust
Written Communications
Data Gathering and Analysis
Business Ethics
Planning: Tactical, Strategic
Organisational Communications
Manage Change

HEAD, COMMUNICATIONS, D&I AND WELLBEING

JOB SUMMARY

A strong senior strategic communications consultant and practitioner who will work with HR and business leaders to define, develop and deliver communications strategies that:

Advance the Global Diversity & Inclusion (D&I) agenda
Highlight the competitive advantage of Standard Chartered’s unique diversity
Link D&I, wellbeing and work flexibility (for example, hybrid working)
Coordinate with business, function, region and market Corporate Affairs and Brand & Marketing (CABM) teams to understand and manage the complex dynamics involved with D&I priority work
Tell human stories to reinforce D&I, wellbeing and work flexibility as important parts of our Employee Value Proposition and Employer Brand
Job locations: UK (London), Singapore, Hong-Kong, Kenia (Nairobi) and Dubai.

RESPONSIBILITIES