New Job Opportunity at Dangote Mtwara, ICT Officer
New Job Opportunity at Dangote Mtwara, ICT Officer
Description
Dangote Group is one of Nigeria’s most diversified business conglomerates with a hard – earned reputation for excellent business practices and products’ quality. Our operational headquarters is located the bustling metropolis of Lagos, Nigeria. Dangote Group continues to grow its vision of becoming the leading provider of essential needs in Food and Shelter in Sub-Saharan Africa with sustained market leadership in Cement Manufacturing, Sugar Milling, Sugar Refining, Flour Milling, Manufacturing of Pasta (Spaghetti & Macaroni), Operation of Cement Terminals, Port Operations, Noodles Manufacturing, Packaging Material Production and Salt Refining.
Job Summary
Provide hands-on technical support on all IT related issues to end users at DCP Tanzania.
Key Duties and Responsibilities
- Provide 1st line support for local and remote end-users, resolving IT related technical issues and providing assistance for Windows OS and related software applications
- Install, deploy and maintain IT equipment including laptops, desktops, phones, mobile devices, peripherals and setup of IT equipment on user’s desks;
- Take on daily queries from internal users answering IT related questions and resolve problems related with IT software and services;
- Track all IT end user related requests within the Internal Service desk ticketing system;
- On-boarding and off-boarding users including identity and access management;
- Responsible to liaise with 3rd party IT vendors to procure , maintain and securely recycle Internal IT equipment;
- Provide basic IT induction training to end users;
- The potential to assist with Internal IT systems administration, including systems monitoring, patch management and backups;
- Perform additional duties and assignments as required in support of internal IT systems.
Requirements
Key Requirements
Education and Work Experience
- Bachelor’s degree in Information Technology
- Minimum of two (2) years relevant work experience.
Skills and Competencies
- Good understanding and working knowledge of service support policies, processes and procedures.
- Good knowledge of troubleshooting relevant enterprise applications including SAP.
- Strong knowledge and experience in supporting MS Windows & MS Office Suite.
- Good knowledge of relevant hardware support and installation procedures.
- Good knowledge of IT infrastructure and applications.
- Strong problem solving and analytical abilities.
- Strong interpersonal and communications skills.
- Ability to work effectively under pressure.
- Customer service orientation.
Benefits
- Personal Health Insurance
- Pay Off Time
- Training and Development
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