Ajira Mpya

New Job Opportunity at Axia HR Tanzania

New Job Opportunity at Axia HR Tanzania, Customer Service Representative

New Job Opportunity at Axia HR Tanzania

Designation: Customer Service Manager-West

Functional Area: Supply Chain

We are looking for a vibrant Customer Service Representative, or CSR, to act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Responsibilities:

  • Order management and fulfillment
  • Manage the Order desk & Order to Delivery processes
  • Ensure full support to the sales team to achieve sales targets including sales closing activities
    Order capturing process compliance
  • Follow-up through value-chain; facilitate commercial execution of customer orders till completion
  • Trade channel customer complaint handling and query handling for orders
  • Ensure customer satisfaction and proactive communication
  • Drive operations by following the calendar and ensuring timeliness of activities
  • Warehouse support and Inventory Management
  • Housekeeping audits during warehouse visits
  • Monitoring Depot services including delivery execution, compliance to van delivery schedule
  • Cleaning up of damaged and non-moving inventory
  • Drive reduction in held/aging/unaccounted stocks
  • Overall supply-chain functional responsibility of the region – for all channels, all BGs

Qualifications and skills:

  • Bachelor’s, degree, master’s in
  • At least 3 years proven customer support experience or experience as a Client Service Representative.
  • Fluent in English with strong networking and communication skills.
  • Client relationship management.
  • Mix of strategic and operational management
  • Computer proficiency
  • Self-starter, works under pressure, team player, multi-tasking

CLICK HERE TO APPLY

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