HomeAjira MpyaNew Job Opportunity at Axia HR Tanzania

New Job Opportunity at Axia HR Tanzania

New Job Opportunity at Axia HR Tanzania, Customer Service Representative

New Job Opportunity at Axia HR Tanzania

Designation: Customer Service Manager-West

Functional Area: Supply Chain

We are looking for a vibrant Customer Service Representative, or CSR, to act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Responsibilities:

  • Order management and fulfillment
  • Manage the Order desk & Order to Delivery processes
  • Ensure full support to the sales team to achieve sales targets including sales closing activities
    Order capturing process compliance
  • Follow-up through value-chain; facilitate commercial execution of customer orders till completion
  • Trade channel customer complaint handling and query handling for orders
  • Ensure customer satisfaction and proactive communication
  • Drive operations by following the calendar and ensuring timeliness of activities
  • Warehouse support and Inventory Management
  • Housekeeping audits during warehouse visits
  • Monitoring Depot services including delivery execution, compliance to van delivery schedule
  • Cleaning up of damaged and non-moving inventory
  • Drive reduction in held/aging/unaccounted stocks
  • Overall supply-chain functional responsibility of the region – for all channels, all BGs

Qualifications and skills:

  • Bachelor’s, degree, master’s in
  • At least 3 years proven customer support experience or experience as a Client Service Representative.
  • Fluent in English with strong networking and communication skills.
  • Client relationship management.
  • Mix of strategic and operational management
  • Computer proficiency
  • Self-starter, works under pressure, team player, multi-tasking


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