Designation: Customer Service Manager-West

Functional Area: Supply Chain

We are looking for a vibrant Customer Service Representative, or CSR, to act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Job Responsibilities:

• Order management and fulfillment
• Manage the Order desk & Order to Delivery processes
• Ensure full support to the sales team to achieve sales targets including sales closing activities
  Order capturing process compliance
• Follow-up through value-chain; facilitate commercial execution of customer orders till completion
• Trade channel customer complaint handling and query handling for orders
• Ensure customer satisfaction and proactive communication
• Drive operations by following the calendar and ensuring timeliness of activities
• Warehouse support and Inventory Management
• Housekeeping audits during warehouse visits
• Monitoring Depot services including delivery execution, compliance to van delivery schedule
• Cleaning up of damaged and non-moving inventory
• Drive reduction in held/aging/unaccounted stocks
• Overall supply-chain functional responsibility of the region – for all channels, all BGs

Qualifications and skills:

• Bachelor’s, degree, master’s in
• At least 3 years proven customer support experience or experience as a Client Service Representative.
• Fluent in English with strong networking and communication skills.
• Client relationship management.
• Mix of strategic and operational management
• Computer proficiency
• Self-starter, works under pressure, team player, multi-tasking

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