Manager, Digital Customers Migration
NBC is the oldest serving bank in Tanzania with over five decades of experience. We offer a range of retail, business, corporate and investment banking, wealth management products and services.
Job Summary
A Business minded personnel with analytical skills, responsible for Day to day business monitoring and reporting, In-charge to drive customer migration from traditional (non-digital channels) to digital channels usage. A team player with vast experience on acquisition of customers , growth of revenue and retention of customers. A person to design various retention campaigns, activities for digital channels. Develop clear customer Migration Strategy for the Bank, and a Link between Digital banking team , Other units within the bank and third parties in terms of business performance and Customer Migration on digital channels
Job Description
Strategically promote our capabilities & experience in both our digital banking platforms as well as our physical network,
Drive customer adoption of, and continued engagement with, self-serve channels for day-to-day transactions
Lead digital multi-product on boarding approach across all product lines of business
Ensure business objectives and KPI’s are met across lines of business
Utilize digital capabilities and partner with marketing to drive personalized experience through triggered, relevant messaging and customer interaction/communication
Develop and implement an advisory approach in operational efficiency and process improvement to support the division’s departments.
Establish functional links with the other business units at NBC in order to optimize work methods by sharing tools, approaches and best practices.
Carry out market watches and stay abreast of best practices in your field of expertise.
Structure and develop dashboards using relevant key performance indicators (KPI), with a view to continuous development.
Develop the approach, promote and support the implementation of tools promoting the development of a culture of service and continuous improvement.
Qualifications
- Bachelor’s Degree – Business, Commerce and Management Studies, Digital familiarity (Meets some of the requirements and would need further development), Enabling team success (Meets all of the requirements), Experience in a similar environment, Openness to change (Meets some of the requirements and would need further development), Strategically promote our capabilities & experience in both our digital banking platforms as well as our physical network,
- Drive customer adoption of, and continued engagement with, self-serve channels for day-to-day transactions
- Lead digital multi-product on boarding approach across all product lines of business
- Ensure business objectives and KPI’s are met across lines of business
- Utilize digital capabilities and partner with marketing to drive personalized experience through triggered, relevant messaging and customer interaction/communication
- Develop and implement an advisory approach in operational efficiency and process improvement to support the division’s departments.
- Establish functional links with the other business units at NBC in order to optimize work methods by sharing tools, approaches and best practices.
- Carry out market watches and stay abreast of best practices in your field of expertise.
- Structure and develop dashboards using relevant key performance indicators (KPI), with a view to continuous development.
- Develop the approach, promote and support the implementation of tools promoting the development of a culture of service and continuous improvement