Fixed Term – Gateway Customer Service Executive at DHLSE September 2023, Our Vision, Our Mission, Our Strategy Our vision is to be The Logistics Company for the World. Our mission – Excellence. Simply Delivered. – is our guiding light. Our Strategy 2020: Focus, Connect, Grow. is our roadmap to the future. We connect people and improve their lives. And we do it by being uncompromisingly customer-centric and delivering excellence day in and day out. By bringing people together and making life simpler – for our customers, our employees, our investors, and our society – we help make the world a better place.
Fixed Term – Gateway Customer Service Executive at DHLSE
Being The Logistics Company for the World goes well beyond our global presence in over 220 countries and territories, or our tireless pioneer spirit when it comes to new markets. It also extends beyond our unique ability to offer a remarkable range of logistics solutions – from mission-critical express deliveries to economical freight transportation, from taking the complexity out of customs to managing the complexity of global supply chains and everything in between. We want to be the logistics company people turn to – the first choice not only for all shipping needs, but also the first choice for career and investment opportunities, and being the global benchmark for responsible business practice.
The Gateway Customer Service Executive is responsible for contacting customers on their shipments under customs process and informing them on the clearance requirements. The executive is also responsible for ensuring customer calls and inquiries are responded to within the set network standards; revenue targets are met through promoting and selling DHL products and value added services, Fixed Term – Gateway Customer Service Executive at DHLSE
Key responsibilities
Responsible for updating and communicating clearance updates to customers in a courteous and professional manner whilst managing their expectations Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action Adhere to existing Imports procedures as outlined in the department manuals Work under general supervision with regular review and guidance from a supervisor. Refer complex and unusual problems to supervisor Responsible for work processes that affect the success of own role and contribute to the overall performance of the department
Minimum Requirements
Education & experience 1-3 years of experience in area of responsibility Intermediate service, production, or support role having greater responsibility to perform all (or most) of the standard work within the function Demonstrates basic knowledge of a technical or specialty area Readily learns and applies new information/concepts in area of practice, Fixed Term – Gateway Customer Service Executive at DHLSE
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