Customer Support Agent at betPawa November 2023, Our mission is to enable everyone in Africa to place a bet and trust they will get their winnings. We are looking for a multi-tasking, attentive, and ready-to-help Customer Support Specialist. Working together with a team, you will be responsible for assisting our customers with technical issues when using our services.
Customer Support Agent at betPawa
betPawa is an internationally recognized brand operating across 11 African countries, rapidly expanding into further markets. betPawa specializes in serving communities by enabling everyone to place any size bet and win big with the market-leading win bonus schemes. The company builds trust and recognition through Dream Maker and Win BIG, Give Back campaigns, funding outright, or matching winners’ contributions to community development projects.
What do we look for in a new team member?
Education level: 2 years of college (minimum) Excellent written and verbal communication skills in English and Kiswahili Ability to cope under pressure and work with minimal supervision Interest in helping other people Open to working 24/7 in shifts Good interpersonal skills Quick learner Interest in the sports industry Knowledge of football betting markets is an advantage Previous experience in customer support is an added advantage
Key skills and experience for this role:
Help betPawa customers get the best experience possible while using our products Be available to support clients through email, chats and calls Be flexible and available to work 24/7 on shifts as scheduled Show initiative in amplifying the voice of the customer to advance business objectives Grow through participation in other company-wide projects.
What we offer
Attractive salary Personal and professional growth Team outings and company events Business travel opportunities PS: For international recruitment and future success in this position, we would kindly ask you to send your application in English! Thank you!
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