Home Ajira Mpya Customer Service Officer at CVPeople Tanzania May 2023

Customer Service Officer at CVPeople Tanzania May 2023

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Customer Service Officer at CVPeople Tanzania May 2023
Customer Service Officer at CVPeople Tanzania May 2023

Customer Service Officer at CVPeople Tanzania May 2023 –Nafasi Ya Kazi CVPeople Tanzania Customer Service Officer at CVPeople Tanzania May 2023

  • CVPeople Tanzania | Contract
  • Customer Service Officer
  • Dar es salaam, Tanzania | Posted on 05/25/2023..

Responsibilities

  • To update customers on the shipment clearance status
  • Receive import orders/documents from the client (tariffs already validated through a quotation). In case of new business (new or existing client), a new quotation will be issued in accordance with company rules
  • Check documentation to ensure that it is correct and complete
  • Request and follow up with client/supplier for missing documentation and more detailed instructions if necessary
  • Follow-up on clearing of consignments on both end from Declaration, Shipping line and Operations
  • Inform client on files processing progress (standard or specific report, according to quotation) daily
  • Alert the client/COM in case of operational issue (potential or real) and provide solutions
  • Record customer complaints and initiate corrective action
  • Must know at all-time what is the process status of each file within scope

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Knowledge and Experience

Degree in Business or any other related field
Customer Service Certification
Certificate in Clearing and Forwarding will be an added advantage
At least 2 years working experience
Excellent Interpersonal skills & Team player
Fully conversant with MS Office
Able to work under pressure to meet deadlines
Possess effective diplomacy in customer relations and provide innovative solutions to issues which may arise
Honest and possess a high level of integrity Attentive to details
Self-starter

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