Communication Administrator Job Vacancies at Verra Mobility

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Communication Administrator Job Vacancies at Verra Mobility

Communication Administrator Job Vacancies at Verra Mobility

About the job

Who We Are…

Verra Mobility is a global leader in smart mobility. We develop technology-enabled solutions that help the world move safely and easily. We are fostering the development of safe cities, working with police departments and municipalities to install over 4,000 red-light, speed, and school bus stop arm safety cameras across North America. We are also creating smart roadways, serving the world’s largest commercial fleets and rental car companies to manage tolling transactions and violations for over 8.5 million vehicles. And we are a leading provider of connected systems, processing nearly 165 million transactions each year across 50+ individual tolling authorities.

Position Overview

Verra Mobility is looking for a Communication Administrator. The Communications Administrator will assume responsibility for the complete processing of incoming and outgoing written communications, handling translations and operating the EPC call centre.

Essential Responsibilities

  • Ensure that all incoming communications are processed appropriately.
  • Daily management of personal inboxes, including processing of any client communications.
  • Responsible for forwarding on cases of particular importance to relevant person.
  • Ensure that all phone calls in their particular language set are answered and any query that the caller may have been handled and necessary information is provided.
  • Ensure that all queries sent to clients are written in the language of the client where possible.
  • Responsible for adding comments to any cases when a phone call has been taken or otherwise appropriate.
  • Responsible for updating the Appeals Manager and the rest of the team on client updates and saving these updates to the client Vendor Card.
  • Ensure that any translations needed by the company are processed within the time set.

Qualifications

  • High School Diploma or GED equivalent
  • 1-2 years of work experience
  • Excellent written and verbal skills in at least one Nordic Language
  • Additional European language skills is a plus
  • Proficiency with Windows based applications, including Office and Outlook
  • Strong interpersonal skills and ability to interact with varying personalities
  • Must demonstrate reliability and dependability, including schedule adherence and attendance

Aligned with Verra Mobility Values

  • Do What’s Right – We’ve committed to doing the right thing for each other and for our customers – integrity is our DNA
  • Lead With Grace – We embrace the importance of our colleagues and customers and always treat them with kindness and grace.
  • Own It – We foster a culture of accountability and excellence, where going the extra mile is standard practice.
  • Win Together – We are ambitious and like to win, but we know we win more when we include others and work together.

Verra Mobility is an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

CLICK HERE TO APPLY

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