Specialist Merchant Support at CRDB Bank June 2023-Ajira mpya CRDB Bank June 2023 is an African bank and a leading Financial Services Provider in Tanzania with current presence in Tanzania and Burundi, East Africa. Job title: Specialist Merchant Support
Ajira mpya CRDB Bank June 2023-Specialist Merchant Support
The ideal candidate for the position of Specialist Merchant Support should have an IT background and knowledge of Card Acquiring products (specifically E-commerce and POS) and services and should have experience in programming, analysis, and logical experience in support and problem-solving together with report writing skills as well as good communication skills.
Responsibilities for the Role
- Configuration of POS and QR codes for approved merchants, loading and dispatching devices to respective branches.
- Overseeing the E-commerce portfolio and integrated solutions on the technical aspect.
- Integration and mapping of approved e-commerce merchants
- To liaise with branch and channel support on Merchant account opening and ensuring availability of sim cards and receipt rolls for merchants. Ajira mpya CRDB Bank June 2023
- Coordinating Merchant vetting process and verification of Merchant supporting documents to ensure compliance with CRDB, BOT and card schemes operating standards and policy.
- Provide physical and remote technical support to merchants, RMs and branch champions on all acquiring products.
- Monitoring system performance, and uptime and updating all stakeholders whenever there are system challenges and following up on their resolution.
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Knowledge, Skills, Qualifications and Experiences Required for the Role
- Degree in Computer Science, IT, or a similar field
- A minimum of 2 years of experience in IT support, Merchant support or card-related support
- Experience in software development.
- knowledge of card payment technologies (e-commerce, POS and QR)
- Strong knowledge of programming languages and software development skills.
- Knowledge of reporting and analytics tools
- Knowledge of advanced Excel.
- Great Understanding of merchant business
