Accountant Jobs Opportunities at Infosys BPM 2023
Accountant Jobs Opportunities at Infosys BPM 2023, Ajira mpya, ajiraleo, Nafasi za 2023, Accountant jobs, jobs Tanzania, Tanzania careers, Kenya jobs
Execute transactions as per prescribed guidelines and timelines, review and validate the inputs from the Process Executives, support the Team Lead in training, daily reviews and escalation resolution with the objective to meet SLA targets for the specific process within the guidelines, policies and norms of Infosys.
Areas of Responsibility
- Transition Coordination: Process Training and Certification the Process Specialist conducts training for the team in order to ensure right skill development.
- Talent Management (People Management) The Process Specialist supports the TL by training people on process / domain as part of the growth plan in order to ensure high E-Sat.
- SLA Compliance the Process Specialist executes transactions as per prescribed guidelines and timelines in order to meet SLA targets and participates / supports the TL in the daily huddles, provides training / inputs on processes / business to the team in order to ensure delivery predictability.
- Process Compliance the Process Specialist executes transaction processing in order to meet quality standards and conducts QC / QA programs as part of the quality plan in order to ensure adherence to process steps.
- Customer Interaction the Process Specialist handles / helps resolve escalations at the process level in order to ensure high customer satisfaction.
- Knowledge Management the Process Specialist reviews and validates the inputs from PEs and creates case studies / FAQs in order to capture tacit knowledge.
- Process Reengineering the Process Specialist will participate in the ideation process and produce the documentation and train the team on the reengineered process in order to meet client and internal commitments on a continuous basis. Knowledge, Skills required for the role Knowledge: Process understanding Skills: Analytical skills, Presentation skills, Training skills Performance Measures
- Transition Coordination : Process Training and Certification Delivery of training programs
- Talent Management (People Management) E-Sat
- SLA Compliance E-Sat
- Process Compliance Process quality score
