ABSA Hiring Customer Service Advisor – Intern (Dar City)

ABSA Hiring Customer Service Advisor - Intern (Dar City)

Absa Group Limited is listed on the JSE and is one of Africa’s largest diversified financial services groups with a presence in 12 countries across the continent and around 41 000 employees.

Vacancy: Customer Service Advisor – Intern at ABSA

Title: Empowering Africa’s Future Together, One Story at a Time

Join our family for a career that spans over a century, combining a rich history with local roots and global expertise. At our bank, you have the chance to contribute to a thrilling journey of growth, reset our future, and play a role in shaping our destiny as a proudly African group.

My Career Development Portal: Wherever you are in your professional journey, we are here for you. Design your future with the support of cutting-edge guidance, tools, and resources that unlock your potential. You are Absa. You are the embodiment of possibility.

Job Summary: As a vital member of our team, you will be responsible for dispensing and receiving cash and related instruments, providing customer service to walk-in branch customers.

Job Description:

40% – Cash Counter Service:

  • Execute cashing of cheques and withdrawals.
  • Supervise other tellers at the counter.
  • Process both cash and cheque deposits/credits.
  • Handle the purchase and sale of foreign currencies.
  • Respond to general customer inquiries at the cash counter.
  • Balance cash in your own till and assist other tellers when needed.
  • Prepare vouchers for onward processing at the central processing unit or back-office.
  • Engage in cross-selling bank products and services.
  • Provide referral services to customers on bank products.
  • Undertake Customer Service Advisor & enquiries duties as required to deliver excellent customer service at the counter (backup only).
  • Manage customer queries and complaints, taking ownership and resolving issues in a timely manner.
  • Backup ATM card printing.

30% – Cash Management – Strong Room Custodianship:

  • Handle cash sorting and repatriation.
  • Monitor cash levels in the strong room throughout the day to ensure compliance with limits.
  • Order branch cash from the cash provider or central bank according to set limits.
  • Escalate cash issues to the Branch Operation Team Leader / Branch Operation Manager as per procedures.
  • Ensure cash is correctly packaged by front-line Customer Service Advisors.
  • Recommend re-order levels of cash to the Head custodian based on demand.
  • Ensure all tellers and vaults are balanced before branch closure (Branch Cash Reconciliation).
  • Collaborate as a co-custodian.
  • Manage Tellers and Vault interaction.

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20% – Cash Management – ATMs:

  • Restock the ATM cash supply.
  • Sort cash for the ATM to ensure cleanliness (e.g., straightening notes) and repatriate any unusable cash.
  • Coordinate with the external maintenance company for mechanical failure and administration with minimal disruption to ATM uptime.
  • Independently reconcile ATM cash daily per ATM.
  • Ensure ATM uptime and repair small faults before reporting to the ATM maintenance company.
  • Report faults to the ATM manager on the day they occur.
  • Visit all ATMs within the area on each non-working day to check operational status and adequate stocking.
  • Escalate all required ATM issues directly to the Branch Operations Manager or Operations Team Leader.

10% – Colleague:

  • Provide cover for Branch custodian.
  • Offer honest, direct, and constructive feedback to others.
  • Share knowledge, experience, and best practices with team members.

Risk and Controls Objectives:

  • Ensure all activities comply with regulatory requirements, the Absa Operational Risk Framework, and internal Absa Policies and Standards.
  • Effectively manage risk and control by applying applicable risk frameworks and fostering a positive risk culture.
  • Understand your role in end-to-end processes, including applicable risks and controls.
  • Adhere to Absa’s policies and procedures, demonstrating sound judgment and responsible risk management.
  • Report all risk events/incidents/issues using the defined process and actively contribute to understanding why they occurred and how to prevent them in the future.
  • Proactively seek ways to enhance the control environment by considering potential risks and errors in your operating processes.

Continuous Improvement and Training:

  • Engage proactively with regulatory bodies and unions when applicable.
  • Complete all mandatory training by specified deadlines.

Technical Skills / Competencies:

  • Strong numeracy skills.
  • Excellent attention to detail.
  • Leadership skills.


  • Further Education and Training Certificate (FETC) in Business, Commerce, and Management Studies (Required).

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