Various 19 Job Vacancies at Sapphire Float Glass (Tanzania) company Limited

Sapphire Float Glass (Tanzania) Company Limited wishes to invite qualified Tanzanian to fill vacant in Sales Department as shown below：

1 CUSTOMER SERVICE MANAGER (1 POST)

Customer service is the bridge and information center of the sales service center, which plays a role in contacting inside and outside. The service level and quality of the customer service staff directly affect the overall work of the customer service department. Therefore, the customer care supervisor needs to make a work plan and lead the customer service to do a good job in sales.

1.1 Customer Service Manager Responsibilities:

Daily management of customer service, including attendance and billing
Responsible for customer service team training, incentives, management and assessment, and optimizing customer service quality in all aspects
Reasonable arrangement of the work and scheduling of customer care team
Responsible for the work inspection of each post in the department, responsible for organizing the staff training in the department, and case practical training once a week.
The customer care supervisor follows up and reminds the customer care to issue orders every day to verify the accuracy of the various documents
Confirm the orders that were not opened the day before in the system every day
Confirm the orders that have been paid and have not been loaded
Confirm whether all the booking orders are Already opened
Confirm whether the driver has loaded the goods

1.2 Education, Professional & Work Experience

Bachelor’s degree in business administration Major in Marketing
3 years working experience in which 1 year must be in sales industry and 1 year in 1 year in other related jobs
Proficient in product knowledge
Familiar with sales rules and procedure
Understand sales policy

2 CUSTOMER SERVICE OFFICER (7 POST）

Customer service directly contacts with customers, provides customers with pre-sales, in-sales and after-sales services, thereby establishing the company’s reputation, building up customers’ confidence in the company’s products, and further promoting sales.

2.1 Customer service officer job description

Provide customers with required product information, including design, quantity, price, etc., to help customers order products
Confirms the orders that have not been issued in system
Confirms the orders that have been paid and has not been loaded
Confirms whether all the reservations have been issued before leaving get off work
Confirms whether the driver has loaded the goods
Cooperate with the sales manager and remind them that their customer’s overdue situation, accounts receivable, balance and rebate clearance
Help customers dealing with product damage compensation
Record customer contact information, follow up customer purchases demanding, cooperate with sales manager, visit

customers in time, and supervise sales

Record and report daily sales billing

2.2 Education, Professional & Work Experience

Bachelor’s degree in business administration Major in Marketing
3 years working experience in which 1 year must be in sales.
Proficient in product knowledge
Familiar with sales rules and procedure
Understand sales policy…
Outstanding customer service
Good communication skills
Executive ability
Basic in Microsoft Office software

3 SALES MANAGER （1 POST）

According to the business development targets and work plans, assist in the implementation of various sales management affairs, provide sales data support, improve the management functions of the sales management department, lead and coordinate the daily sales work of the sales manager, and complete the sales targets in various regions.

3.1 Sales Manager job descriptions

Assist the Chinese manager in internal and external liaison and communication with relevant responsible persons, ensure the effective collection and transmission of information, guide the sales manager to reach the target weekly and monthly
Analyze the sales abnormalities in each area, and timely communicate with the sales manager and Chinese manager, adjusts and formulates sales strategies in time, which promotes the smooth progress of sales in various regions
Print and send files, notifications accurately and on time
Communicate with customers and well understand their sales situation, whether they encounter sales difficulties, whether they have complaints about company policies, appease customers and handle complaints
Responsible for the work inspection of each post in the department, responsible for organizing the staff training in the department, and case practical training once a week

3.2 Education, Professional skills & Work Experience

Bachelor’s degree in business administration major in marketing
3 years working experience in which 2 years must be in sales
Proficient in product knowledge
Familiar with sales rules and procedure
Understand sales policy
Proficient in marketing knowledge
Finance skills
Leadership and cooperation skills
Basic in Microsoft Office software

4 SALES OFFICER (10 POST)

According to the business development targets and work plan, assist in the implementation of sales management affairs, provide sales data support, and enhance the management functions of the sales management department，finally realize the sales target on time.

4.1 Sales Officer job description

Strive for more sales orders, assist customer care to complete billing, and advance and complete sales target
Record and analyze daily sales, weekly sales, and monthly sales, find and analyze abnormal sales, and conduct return visits to customers
Develop new customers in respective regions, broaden sales channels, and increase sales share
Implement the company’s designated price, discount, sales and other strategies, and effectively pass to customers in the respective regions to promote the production of sales behavior
Learn about sales and inventory status from customers every day, as well as the price, sales strategy, inventory, expense subsidy and other information of competing products, and give feedback in the daily report
Communicate with customers and well understand their sales situation, whether they encounter sales difficulties. For example, whether they have complaints about company policies, appease customers and handle complaints

4.2 Education, Professional skills & Work Experience

Diploma or Bachelor degree in Business management，account and finance， economics and statistics
2 year working experience in which 1 must be in sales and 1 year in other related job
Good communication skills， presentation skills， writing skills

5 MODE OF APPLICATION

Applicants must send CV ONLY through hr@glasapphire.com and not otherwise （hand delivery will not be accepted）。
Email subject should indicate the position you applied for。
Only shortlisted candidates will be contacted

DEADLINE OF APPLICATION: 28^THJANUARY 2023