7 New Jobs Vacancies at SBM Bank June 2023- SBM, a growing international financial institution in Africa, provides a wide range of corporate and commercial banking solutions to its clients. Kenya will operate as a gateway to Africa for SBM. SBM Bank (Kenya) Limited shall focus its activities on products and services for corporates and SMEs.
1.Branch Manager
- The overall responsibility for the Branch Manager is to oversee business development and operations of the Branch while ensuring staff engagement, customer satisfaction, profitability and growth in line with the Bank’s strategy.
Key Responsibilities
Business Acquisition – 60% To implement the Bank’s business development strategy at branch level including growth in customer base with concurrent growth in branch liabilities, assets, products per customer. To formulate and implement branch business plans, forecasts, pipelines and budgets and ensure their control and periodic reviews. To support marketing initiatives, monitor and provide regular feedback on products performance and ensure branch staff are well versed with all the banks products. To maintain and submit the Branch Manager – Sales Activity Report on a regular basis as per the agreed SLAs.
Service Delivery – 10%
- To oversee customer service delivery, maintenance and improvement of service standards in order to ensure customer satisfaction and retention through effective use of tools provided such as the Customer Relationship Management platform.
- To implement and monitor the operational and business risks management guidelines for the branch to maximize profitability.
- To maintain the look, feel and physical security of the branch premises for the benefit of staff and customers.
- To adopt and take responsibility for the daily operational routines as stipulated by the Branch Manager Daily Routine Guidelines (BM-DRG) without fail.
People Management – 20%
- To provide leadership, direction to the branch team.
- To build, develop and motivate a high performing team through performance coaching and use of the available performance management and talent management tools provided by T & OD.
- To identify training gaps and recommend on required training interventions.
- To propagate and uphold the SBM Culture and cascade the SBM Vision, Mission, Strategy, Values, 9 Habits and Core competencies to the branch team.
2.Assistant Manager, Remittances
The overall purpose of this role is to optimize, Improve and champion efficient payment solutions by consulting, facilitating, optimizing and monitoring of strategic initiatives and processes with the purpose of providing Excellent service to Branches and Business Units.
KEY RESPONSIBILITIES
Management and Development of Staff Maintain organized and consistent workflows in line with turnaround, cut-off times, and deadlines; value dated payments and action all foreign exchange/ bank trade exception and transaction reports to minimize risk to the bank. Influence the implementation of Money Transfers and strategic initiatives and ensure that appropriate action is taken. Manage staff performance through conducting appraisals on a quarterly basis while providing ongoing feedback for staff improvement. Coach and motivate staff. Identify training needs of staff and hold career development discussions with them. Ensure efficiency through monitoring of staff time management so as not to impact work performance negatively. Effective conflict management through providing accurate and timely resolutions to staff matters.
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Customer Experience
- Ensure adherence to telephone etiquette standards.
- Ensure prompt resolution by taking ownership and attending to customer queries in accordance with the agreed 48 hours turnaround times and the laid down.
3.Manager, Retail Recoveries
The position will be responsible for managing the SBM Bank’s Retail nonperforming portfolio with the objective of putting in place and adopting appropriate strategies within policy guidelines and regulation to minimize credit losses and ensure the portfolio remains profitable in line with SBM Bank business objectives.
4.Head, Balance Sheet Management
The job holder is responsible for managing the liquidity assets of the Bank, the liquidity of the bank, investment activities and overall Asset Liability function within Treasury. Ensure Business Profitability through management of funds to maintain optimal balances, management of liquidity, and interest rate risk and maximizing excess investment cash. Formulation of Asset Liability and Investment strategic plan for the department in order to meet Liquidity, revenue, investment income, Securities Trading profits and cost management targets. Establish and maintain relationships with local and foreign counterparties and in the process enhance lines with counterparties – local and international.
- Identify and Manage market and settlement risks that the department faces on a day to day basis. Also, ensure that all dealers stick to counterparty trading and credit limits.
- Establish and maintain high level contacts with current and targeted customers, regulatory authorities and product partners.
- Ensure compliance with bank’s set risk thresholds as well as regulatory limits set by the Central Bank of Kenya
- Assist the treasurer in formulation and implementation of department and bank strategic plans.
- Arrange and attend Meetings with the Central Bank of Kenya / Key banks & Brokers, Money Market teams.
- Streamlining operation procedures and also improving on the same when necessary.
- Ensure compliance to all Risk and KYC standards.
5. Officer, Content & Brand
The job holder will be responsible for creating, improving, and maintaining content to drive sales, engagement, retention, leads, positive customer behavior and drive staff culture. They will also support the brand team in development of brand campaigns, from ideation, creative briefing, and execution. As part of the larger team, they will be brand custodians and support the Brand Marketing Manager in ensuring they are consistently applied on all internal and external touchpoints, online and offline.
Key Responsibilities
Develop content strategy aligned with short-term and long-term marketing goals. Collaborate with marketing agencies and media teams to plan and develop content, style, and layout. Develop a functional content calendar throughout the enterprise verticals, brand, and sustainability initiatives. Storyboard or translate ideas to the creative team of art directors and designers. Execute the role as writer, editor, content strategists; be an arbiter of best practices in grammar, messaging, writing, and style. Use content management systems to analyze website traffic and users’ engagement metrics. Manage content distribution to online channels and social media platforms to increase web traffic.
- Develop and execute an editorial calendar for offline media.
- Stay up to date with developments and generate innovative ideas to reach out and engage with the SBM Bank target audience.
- Execute the brand strategy, including the maintaining of style guides, brand guidelines, brand vision and value proposition for short as well as long term
- Liaise with advertising, media, and external relations teams to ensure brand consistency
- Conduct ongoing usability tests to gauge content effectiveness. Gathering data and handling analytics (or supervising agencies who do) and making recommendations based on those results. Working with owners of content to revise and measure content and marketing goals.
6.Officer, Product Marketing
The job holder is responsible for capturing customer feedback, understanding customer behaviour, applying segmentation and data analytics and interpreting data insights to match the right products and services to the right customer. Plays an active role in delivering flagship programmes, monitoring performance and working with the Product Marketing Manager to generate the best ROMI.
Key Responsibilities
Work with business departments on new promotions, affiliate programmes, customer retention techniques, improvements in the conversion of their messages and actions. Maintain a close working relationship with channel managers, branch managers and regional managers to champion customer centricity, collect data and provide timely marketing support. Support branches in their activations to ensure marketing collateral is in line with brand Identity Provide targeted support to branches and channels in their events, promotions and campaigns. Define marketing plans for the business, in collaboration with other business units. Provide tactical and operational support in actualization of these plans.
- Enhance visibility of the Bank by supporting brand merchandising and branding in alignment with the brand strategy.
- Obtain insights into customers’ usage of current products, untapped opportunities and buyer personas, through interviews, surveys, focus groups and sales data
- Review inventory levels and ensure product merchandise/communication materials are available.
- Support and work closely with the Brand Marketing team to ensure all product marketing activity is aligned with the overall brand positioning and supports the overall business objectives.
- Work alongside the Digital Marketing team to ensure all multi-channel product marketing initiatives are cohesive and deliver impactful results.
7.Assistant Relationship Manager
The overall purpose of this role is to drive workplace banking business through sign up of scheme companies and proactively grow and deepen relationships with the existing workplace banking market.Ensure strategic directives are translated into feasible sales/sales support for the local market, and the risk/cost elements are managed effectively. Prepare strategic product presentations that demonstrate an exceptional value proposition to the respective companies that will enable them to sign up during on site activation in order to increase sales.
Key Responsibilities
Business – 55% Work with the Manager Scheme in fulfilling the set annual target as outlined in Retail Business plan by signing up of scheme companies within the identified market. Grow the WPB balance sheet through signing up new scheme companies and driving up the existing scheme book balances through regular interaction with company’s key contacts and driving business through the sales team.
- Manage the schemes profitability through continuous management of arrears below 4% within allocated portfolio while ensuring no attrition.
- Provide direction and strong leadership to the team to facilitate business management and a productive working environment that fosters growth.
- Drive work place banking business by ensuring there is 100% transaction account funding for Accounts opened and 80% penetration activities within allocated schemes.
- Plan for and attend service open days within selected scheme companies to handle queries.
- Oversee schemes and ensure each has a signed agreement/signatories and an allocated credit limit.
- Prepare material and conduct training on the processes and procedures pertaining schemes to avert fraud. Identify and communicate to credit of risky trends within allocated schemes such as high job losses, cash flow constrains etc.
Method of Application
- Branch Manager
- Assistant Manager, Remittances
- Manager, Retail Recoveries
- Head, Balance Sheet Management
- Officer, Content & Brand
- Officer, Product Marketing
- Assistant Relationship Manager
