14 New Job Opportunities at Equity Bank June 2023-Tanzania Jobs Banking and Finance Jobs Credit Risk Officer at Equity Bank June 2023 Equity Bank is the region’s leading Bank whose purpose is to transform eir lives and livelihoods. Through a business model that is anchored in access, convenience and flexibility, the Bank has evolved to become an all-inclusive financial services provider with a growing pan-African footprint.
14 New Job Opportunities at Equity Bank June 2023
Equity Bank Limited (The “Bank”) is incorporated, registered under the Kenyan Companies Act Cap 486 and domiciled in Kenya. The address of the Bank’s registered office is 9th Floor, Equity Centre, P.O. Box 75104 – 00200 Nairobi. The Bank is licensed under the Kenya Banking Act (Chapter 488), and continues to offer retail banking, microfinance and related services. The Bank has subsidiaries in Kenya, Uganda, South Sudan, Rwanda and Tanzania. Its shares are listed on the Nairobi Securities Exchange and Uganda Securities Exchange.
The company’s vision is “to be the champion of the socio-economic prosperity of the people of Africa”. Equity Bank retains a passionate commitment to empowering its clients to transform their lives and livelihoods. Through a business model that is anchored in access, convenience and flexibility, the Bank has evolved to become an all-inclusive financial services provider with a growing pan-African footprint. Equity Bank’s business model and its visionary leadership has continued to earn local, regional and global accolades and recognition.
1.Payments Support Lead
Monitoring of daily, weekly, and monthly performance objectives, SLA monitoring and reporting. Manages the activities and personnel associated with providing technical support to internal and external customers. [SN1] [FS2] Communicate effectively on incidents that cause service disruptions. Promote incident prevention and repeat incident prevention through proactive service reviews, relevant business insights and capability building routines and processes. Monitor service trends and ensure that effective measures are taken to improve service levels Conduct ongoing service reviews against defined standards and parameters with relevant stakeholders including suppliers.
2.Service Desk Analyst
Serve as the point of contact for Payments team on all support related issues. Serve as the linkage with the Group IT Service Desk. Document customer requests in Service Now and record action taken and follow up on deferred actions Monitor incident management queue (ServiceNow) for all incidents. For each incident, perform initial troubleshooting steps taken to date; determine appropriate escalation path and assign incident to appropriate team for resolution; validate expected incident response and resolution times. Ensure timely resolution or escalation, communicate promptly on progress, and ensure customers are handled with a professional attitude.
3.Usage and Retention Executive
Design and develop customized programs to achieve the desired revenue from the base Carry out Customer activations and campaigns Monitor and develop initiatives around revenue sources such as cash out, airtime and bundle purchase, person to person transfer, pay bills, loans, savings, and cash out Design, manage, analyse programs and offers to create stickiness of the base to the network and reduce churn Design and roll out targeted promotion for inactive users to engage on products on the network Collate and present data that aids management in understanding revenue trends, product performance and customer activity as inputs for business decision making
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4.Merchant Support Executive
Participate in Consumer education, Merchant Forums, PR events aimed at increasing merchant and customer education, conferences and Expos. On site visits to High Value Merchant for training support Co-ordinate Marketing activity including poster, dangler, sticker distribution to newly acquired merchant accounts and other above the line or below the line activity; and including working with internal and external teams to execute marketing objectives. Support the FinServ Operations team on customer support issues like reversals and resending of transactions, managing downtimes and escalation to then Support function for customer issues beyond rights given.
5.Network Security Specialist
This entails monitoring networks to detect any intrusion or hostile activities. It also involves taking measures such as carry out design, implementation, and administration of technical cybersecurity defenses for firewalling, segmentation, network intrusion detection, and prevention; network access monitoring and control, network vulnerability scanning, penetration testing, etc., to defend against malicious attacks on the systems
6.Enterprise Middleware Support Engineer
This is a technical role with emphasis on integration technologies. In this role you will assist in the design, development, configuration, integration, implementation, support and maintenance of solutions for business and technical projects of small to large level of complexity. You will ensure integration solutions are based on enterprise middleware architectural standards and are in alignment with enterprise integration strategy.
7.PR and Advertising Officer
Researching, writing and distributing press releases to targeted media Collating and analyzing media coverage Writing and editing in-house magazines, supplements/advertorials, case studies, speeches, articles and financial reports Devising and coordinating photo opportunities, organizing events including press conferences, investor briefings, AGMs, press tours and other forums Coordinate sponsorships and promotional activities involving the Bank Manage promotional items for the company Maintaining and updating information on the organization’s website and social media platforms Offer support to the branches, departments and subsidiaries in regards to marketing, promotion and communication requirements
8.Payments Support Analyst
Analyse, track, resolve and accurately document various technical problems. Follow-up (via phone, email or in person) with technical response teams on incidents that have not been responded to and/or resolved in order to ensure highest level of customer service. Provide timely follow-up to originating customer and respond to inquiries and concerns they may have. For all escalated tickets, determine whether knowledge management artifacts, self-service or help desk tools, or published web site information could have solved this incident and provide key details for such improvements to appropriate Service Desk Analysts. Monitoring of daily, weekly, and monthly performance objectives, SLA monitoring and reporting. Retrieval of system and application logs and interpretation.
9.Payments Back-End Support Specialist
Ensure timely resolution or escalation of incidents, communicate promptly on progress, and ensure customers are handled with a professional attitude. Own problem management of critical customer incidents, including communications, all related problem management activities, and any appropriate escalations. Build effective relationships with key internal business, operations, IT, product, design, and external partner teams. Retrieval of system and application logs and interpretation. Creating and running SQL queries to provide requested data or solution. Be familiar with the enterprise system architecture such as databases, managed servers, mobile applications.
10.Enterprise Resource Planning Support Analyst
Reporting to the Manager, Applications, the incumbent will be responsible for the Enterprise Resource Planning System (ERP) and systems/interfaces within the ERP-ecosystem; and the planning, directing, coordinating and execution of the primary, secondary and tertiary activities emanating thereof: Application support, user support, service management, data management and processing, systems analysis and design initiatives, systems project management and implementation, systems backup and recovery.
11.General Manger (GM) Enterprise Security Architecture
The GM of Enterprise Security Architecture is responsible for developing and maintaining an enterprise security architecture to protect EQUITY Group and its subsidiaries. The role will define, plan, architect, and coordinate the implementation and maintenance of information security required to protect the organization’s IT infrastructure and application platforms. This also includes optimization and standardization of information security across the enterprise and maintain the product and domain architectures and roadmaps across all business lines and platforms such as Banking, Fintech, InsureTech, Investment, Foundation etc.
12.SMC Subject Matter Expert (SME) – ITSM
The SMC SME-ITSM is an expert on ITSM and is responsible for dealing with complex issues pertains ITSM application as escalated by the staff, Service Desk and NOC first line staff to ensure 24X7 operations stability of the group ICT infrastructure. Perform day-to-day administration of the ServiceNow platform. Maintain the integrity of the ServiceNow platform across production and non-production instances (UAT & DEV). Perform installation and testing of updates and new releases Assist in troubleshooting patch / release management issues. Build reports, dashboards, filters, catalog, workflows, UI policies and business rules.
13.Audiovisual Editor and Videographer
Video coverage on DSLR’s and camcorders Photography on DSRL’s Editing features documentaries and social media content on video and audio. Inhouse lighting. Outdoor and in indoor XLR cable set up. Outdoor and in indoor lighting setup. Video and audio conversion for YouTube, TV, and social media. Ability to edit media footage. Ability to edit photo slideshows. Manage inhouse audiovisual inventory.
14.Agent Support Executive
Offer 1st and 2nd level support to resolve issues raised by agents as and when received Work with operations on creation of agent accounts on the system within defined agent creation processes and turnaround timelines Build strong relationships while working with and supporting RSMs & Payments teams in tracking their performance, identifying gaps and remedial actions. Generate weekly, monthly, and quarterly reports on the sales and competitor trends. Work with payments to recruit more Agent accounts and help them grow and understand the business. Represent the company on ground and handle any other cases that may be raised/occur that may affect the company positively or negatively. Facilitate and carry out the launch of all new products and services in the market/field. Promote Product visibility in the market Ensures the achievement of sales and revenue targets through Agents Implement sales and distribution activities and ensure effective distribution of marketing collaterals Training agents and customers on products and services Generates Reports and shares with various stake holders.
Method of Application
- Payments Support Lead
- Service Desk Analyst
- Usage and Retention Executive
- Merchant Support Executive
- Network Security Specialist
- Enterprise Middleware Support Engineer
- PR and Advertising Officer
- Payments Support Analyst
- Payments Back-End Support Specialist
- Enterprise Resource Planning Support Analyst
- General Manger (GM) Enterprise Security Architecture
- SMC Subject Matter Expert (SME) – ITSM
- Audiovisual Editor and Videographer
- Agent Support Executive
